Refund Policy

Effective: 6 November 2026 Applies to: credit packs, featured placements and assessment deliverables bought from PageVerified at https://pageverified.com.

---

Short version

• Credit packs: full refund within 7 days of purchase if none of the pack's credits have been used.
• Failed tool calls: refunded to your credit balance automatically. You do not need to ask.
• Featured placements: full refund before the placement starts. Once it is running, no refund for the time already shown.
• Assessment deliverables: full refund before we deliver; within 7 days of delivery if the deliverable does not match what was described and has not been put into use.
• Your rights under consumer protection laws that cannot be excluded always apply on top of this policy.

1. Credit packs

Ask within 7 days of purchase. If none of the pack's credits have been used, we refund the full price. If some have been used, a refund is not available except where the law requires it. Free credits are never refundable.

2. Failed calls

If a tool call fails on our side, its credits are returned to your balance automatically. If you think a call was charged wrongly, contact support with the call id from the response.

3. Featured placements

A placement can be refunded in full before it starts. A placement that has started is not refundable for the days already shown. If we remove a listing during a paid placement because it stopped passing verification, we refund the unused days.

4. Assessment deliverables

• Before delivery: full refund, any reason.
• Within 7 days of delivery: if the deliverable does not match its description and you have not put it into use, we refund in full or re-deliver a corrected version, your choice.
• After 7 days: no refund, except where the law requires one.

5. How to ask

Use the refund request form on the support page with the Stripe checkout session id from your receipt, or the email you used at checkout, and a short reason. Approved refunds go back through Stripe to the original payment method; your bank usually takes 5 to 10 business days.

6. Disputes

Ask through the support page at pageverified.com/support or email support@pageverified.com. Please contact us before disputing a charge with your bank. If a charge is disputed, the related key or placement may be paused until the dispute is resolved.

7. AI agents

If an agent made the purchase, the person or business it acts for must make the refund request, with the session id or receipt email.